Interested in the different roles available across our brands?
This page gives an overview of some of the jobs we offer. While these roles may not always be open, we hope this gives you a useful insight into where a career with us could take you.
When opportunities become available, they will be available to apply for directly on our job pages:
Our Chalet Hosts play a key role in creating a warm, welcoming holiday experience for guests, acting as both host and ambassador for the resort. A key part of the role involves preparing and serving breakfast, afternoon tea and providing four course evening meals. Our Hosts also maintain the cleanliness and presentation of the chalet and provide friendly local knowledge and customer service throughout guests’ holiday.
This role could be suitable to you if you have:
- The ability to cater confidently for 10-12 guests – full cooked breakfast, afternoon tea and four course evening meal
- Strong interpersonal skills
- The ability to work independently
- Previous hospitality, housekeeping, or customer service experience
Our Chalet Chefs play a vital role in delivering a high quality chalet dining experience for guests throughout their holiday. The role focuses on the preparation, cooking, and presentation of chalet catering. This includes full cooked breakfasts, afternoon tea, and high standard four course evening meals. You will be ensuring excellent food hygiene, organisation, and cleanliness within the kitchen and dining areas. Chalet Chefs are responsible for catering for dietary requirements, managing food preparation schedules, and maintaining high culinary standards consistently across the week. This role suits confident, self motivated individuals who take pride in producing high quality meals and can work independently in a fast paced chalet kitchen environment.
This role could be suitable for you if you have:
- The ability to cater confidently for 22 to 24 guests
- Strong organisational skills and attention to detail
- The ability to work independently and manage your own kitchen workload
- Confidence in stock taking and ordering
- Previous experience in catering, hospitality, or professional food preparation
Our Destination Experts are responsible for delivering a seamless, informative, and memorable holiday experience for guests from arrival to departure. The role typically includes meeting and welcoming guests, delivering resort and welcome information, assisting with check-ins and queries, supporting transfers, organising in resort events and excursions, and acting as the main point of contact for our guests throughout their stay. You will support guests with any issues that may arise during their stay and find quick and suitable solutions.
This role could be suitable for you if you have:
- Strong confident communication skills
- Proven experience handling complaints and problem solving
- The ability to remain calm and professional in fast-paced environments
- Previous travel, tourism, or hospitality experience
Senior Destination Experts play a key leadership role in delivering an exceptional guest experience within the resort. In this role you would lead, support, and develop a team of Destination Experts, ensuring consistently high standards of service throughout the guest journey. The role combines hands-on guest interaction with people leadership and operational responsibility, serving as a link between the Destination Expert team, Resort Management, and head office.
Senior Destination Experts oversee day-to-day resort operations, including guest arrivals and departures, welcome meetings, in resort support, and the delivery of resort information and services. They support the scheduling of the Destination team, provide coaching and performance feedback, and act as the first point of escalation for guest issues, resolving concerns proactively and professionally. With a strong focus on service standards, Senior Destination Experts ensure brand, health and safety, and operational procedures are consistently followed, while contributing to continuous improvement of the guest experience.
This role could be suitable for you if you have:
- Proven experience in a Destination Expert role or similar
- Strong people management and leadership skills, with the ability to motivate, support, and develop a team and lead by example
- Excellent guest service skills, with confidence handling escalated guest issues and complex situations
- Strong organisational and communication skills, able to balance operational tasks with team leadership
- A hands-on, proactive approach, comfortable supporting the Destination Expert team during busy periods
- A good understanding of resort operations, health and safety, and brand standards
Our Resort Managers are responsible for the overall delivery of the resort operation, overseeing both the guest experience and the effective running of our Partner Properties and resort services. Managing multiple departments, the role involves leading and supporting Destination Experts and wider operational teams to ensure consistently high standards across the resort. Resort Managers act as the senior onsite point of contact, coordinating arrivals and departures, monitoring guest satisfaction, managing staffing and rotas, and ensuring that health and safety and brand standards are upheld across all accommodation and resort facilities. With a strong operational overview, Resort Managers balance strategic planning with hands-on support, responding proactively to challenges, managing guest feedback, and working closely with head office and local suppliers to deliver a seamless, high quality holiday experience. You may be overseeing one or multiple resorts.
This role could be suitable for you if you have:
- Proven experience in resort management or multisite hospitality leadership
- Strong people management and leadership skills
- Excellent organisational, problem solving, and decision-making skills in fast paced resort environments
- A hands-on, adaptable approach with the confidence to support operational teams when required
Resort Managers are responsible for the overall delivery of the resort operation, overseeing both the guest experience and the effective running of accommodation, chalet operations, and resort services. Managing multiple departments, the role involves leading and supporting Destination Experts, Chalet Managers, Chalet Hosts and Chefs, and wider operational teams to ensure consistently high standards across the resort. Resort Managers act as the senior onsite point of contact, coordinating arrivals and departures, monitoring guest satisfaction, managing staffing and rotas, ensuring food safety, health and safety, and brand standards are upheld across all chalets and resort facilities. With a strong operational overview, Resort Managers balance strategic planning with hands-on support, responding proactively to challenges, managing guest feedback, and working closely with head office and local suppliers to deliver a seamless, high quality holiday experience.
This role could be suitable for you if you have:
- Proven experience in resort management, vacation operations, or multisite hospitality leadership
- Strong people management and leadership skills, with experience overseeing multiple teams and departments
- Demonstrated ability to manage accommodation and chalet operations, including catering, cleanliness, and standards
- Excellent organisational, problem solving, and decision-making skills in fast paced resort environments
- A hands-on, adaptable approach with the confidence to support operational teams when required
- Strong knowledge of food hygiene, health and safety, and operational compliance
Our Chalet Managers are responsible for overseeing the smooth operation of multiple chalets in their resorts, ensuring consistently high standards of catering, cleanliness, guest experience, and team performance throughout the season. Acting as a key link between resort teams, operations, and head office, the role involves managing and supporting teams of Chalet Hosts and/or Chalet Chefs, coordinating staffing and rotas. You will be carrying out regular property and standards checks and providing hands-on operational support where required. Chalet Managers play a crucial role in maintaining food safety, health and safety compliance, and brand standards across all assigned properties, while responding effectively to operational challenges and guest feedback. This is a leadership focused role requiring strong organisation, adaptability, and the ability to manage multiple priorities in a fast paced resort environment.
This role could be suitable for you if you have:
- Proven experience in chalet operations, hospitality management, or multisite accommodation management
- The confidence and ability to step in and cover for your team members at any moment
- Strong leadership and people management skills, with the ability to motivate and support seasonal teams
- Excellent organisational and problem solving abilities, including managing multiple properties simultaneously
- A strong understanding of food hygiene, health and safety, and operational standards
- The ability to work independently while communicating effectively with senior resort and operations teams
Our Chalet Supervisors are responsible for the day-to-day operation and presentation of a single chalet property, ensuring high standards are maintained throughout the guest stay. Acting as the onsite lead for the property, the role supports both the guest experience and the smooth coordination of catering, housekeeping and service tasks within the chalet.
The role typically involves overseeing chalet cleanliness and readiness, supporting and guiding Chalet Hosts, carrying out regular checks of guest and staff areas, and ensuring health and safety and brand standards are consistently met. Chalet Supervisors act as a key point of contact for reporting maintenance issues, supporting arrivals and departures, and ensuring any issues within the property are addressed promptly and professionally. Our Chalet Supervisors also act as the Destination Expert for the guests staying in the property. A description of this can be found above.
This role could be suitable for you if you have:
- Proven experience in chalet operations such as Chalet Host
- The confidence and ability to step in and cover for your team members at any moment
- Strong leadership and people management skills, with the ability to motivate and support seasonal teams
- Excellent organisational and problem-solving abilities
- A strong understanding of food hygiene, health and safety, and operational standards
- The ability to work independently while communicating effectively with senior resort and operations teams
Our Airport Transfer Assistants support the smooth arrival and departure of guests by assisting with airport operations and ground transfers to and from resort. The role typically involves meeting arriving guests at the airport, helping manage luggage, directing customers to the correct transport, assisting coaches/drivers, and providing clear, friendly information to guests during what can be busy or time sensitive periods.
This role could be suitable for you if you have:
- Your own accommodation arranged in resort or plan to (we do not provide accommodation for this role)
- You are approachable, well organised and able to deal with a multitude of guest issues
- The ability to remain calm under pressure
- The ability to work every Saturday during the season (inc. morning and evenings)
Our Destination Experts within the Inghams Walking programme are responsible for delivering a seamless, informative, and memorable holiday experience for guests throughout their summer stay in the Alps. Acting as the on the ground representative for Inghams, the role focuses on welcoming guests to resort, providing expert local knowledge, and supporting guests as they enjoy guided and independent walking holidays in our incredible resorts.
The role typically includes meeting and welcoming guests on arrival, delivering welcome meetings and resort information, assisting with check ins and guest queries, supporting transfers where required, and acting as the main point of contact throughout the guests’ stay. Destination Experts support guests with information about walking routes, excursions, and local facilities, as well as resolving any issues that may arise, finding quick and appropriate solutions. A strong focus is placed on guest care, safety awareness, and creating a friendly, supportive atmosphere that enhances the overall walking holiday experience.
This role could be suitable for you if you have:
- Strong, confident communication skills and a friendly, approachable manner
- Proven experience handling guest queries, complaints, and problem-solving effectively
- The ability to remain calm, organised, and professional in busy or time sensitive environments
- Previous experience in travel, tourism, hospitality, or customer facing roles
- An interest in walking, the outdoors, or alpine destinations (previous knowledge of the Alps is beneficial but not essential)
Our Destination Experts in Lapland are responsible for delivering a seamless, informative, and truly memorable Arctic holiday experience for guests from arrival to departure. The role typically includes meeting and welcoming guests at airports, delivering engaging welcome information tailored to Lapland’s unique environment and activities, assisting with check‑ins and general guest queries, supporting airport and resort transfers, and coordinating in‑resort events and optional excursions such as Northern Lights experiences, husky and reindeer safaris, and festive activities.
Please not that the start of the season is all about the Santa experience which you will be fully involved in!
This role could be suitable for you if you have:
- Strong, confident communication skills and a warm, guest‑focused approach
- Proven experience in problem solving and customer care
- The ability to remain calm and professional in a fast‑paced, winter operational environment
- Previous travel, tourism, or hospitality experience
- The confidence and willingness to sing, dance and bring the Christmas feel to the guest holiday (December)
Our Lapland Elves are at the heart of creating unforgettable festive magic for families visiting Lapland with us. From the moment guests arrive, you’ll help deliver an immersive, joyful, and seamlessly organised Christmas adventure. This role includes greeting guests with warmth and excitement at airports and in resort, bringing the story of Santa and Lapland to life. You will be supporting the smooth running of our Santa experiences and helping facilitate winter activities such as husky sledding, reindeer encounters, and magical festive events.
This role could be suitable for you if you have:
- Confident communication skills and a naturally warm, guest‑focused approach
- Proven experience in customer care and problem solving, with the ability to think on your feet
- The ability to stay calm, positive, and professional while working in a fast‑paced winter environment
- Previous experience in travel, tourism, hospitality, or seasonal guest-facing roles
Our Excursion Coordinators play a key role in delivering the unforgettable winter adventures that make our holidays truly special. You will be responsible for organising a variety of iconic Lapland experiences — from husky and reindeer safaris to snowmobile adventures, Northern Lights excursions, and festive family activities. In this dynamic role, you’ll ensure every excursion is safe, smoothly executed, and filled with excitement for guests of all ages.
Your responsibilities will include coordinating logistics with local suppliers, ensuring equipment and clothing are correctly distributed, maintaining safety procedures and managing schedules. You will also support the wider resort team during peak periods and help create a seamless holiday experience from start to finish.
This role could be suitable for you if you have:
- Strong organisational and administrative skills
- Previous experience in operations, logistics, activity coordination, or tourism administration
- The ability to with cross‑functional teams, local suppliers, and resort colleagues to ensure excursions run smoothly
- A passion and skill for problem solving and can quickly adapt plans when weather, timings, or operational realities change
- A willingness to work in winter conditions and support occasional on‑site activity checks when required
Senior Destination Expert
As a Senior Destination Expert, you’ll take a lead role in the guest facing experience. You will help coordinate airport duties, briefings, and resort information delivery, support Destination Experts, and ensure the smooth running of key touchpoints in the guest journey. You will act as a trusted point of escalation for queries, problem solving on the spot, and assisting in operational coordination during peak periods.
Assistant Resort Manager
As Assistant Resort Manager, you will support the Resort Manager in day to day operations, guiding the resort team, monitoring guest satisfaction, and ensuring activities, excursions, and transfers run safely and on schedule. You’ll assist in staff training, rota planning, welfare support, and liaising with suppliers, often acting as the operational backbone of the resort. This role requires strong decision making, calm leadership, and a hands on approach during busy winter days.
Resort Manager
The Resort Manager oversees the full delivery of the resort operation, leading and motivating the team to deliver a consistently high quality service. You will be responsible for operational planning, staff management, health and safety compliance, supplier relationships, financial control, and resolving any escalated issues. You’ll ensure that every element of the guest experience — from arrival to departure — aligns with our standards while maintaining a supportive and positive environment for the team.
These leadership roles could be suitable for you if you:
- Bring strong people management and team leadership skills, with experience in coaching, motivating, and supporting seasonal teams
- Have proven ability in operational planning, problem solving, and decision making within a dynamic, time sensitive environment
- Demonstrate excellent communication and interpersonal skills, with the confidence to liaise with guests, colleagues, and local partners
- Have experience in tourism, hospitality, customer operations, or resort management
- Excel in organising schedules, coordinating activities, and adapting plans during peak winter operations
- Are comfortable maintaining high standards of safety, guest welfare, and service delivery
- Enjoy a varied role that blends guest interaction with behind the scenes operational control
- Are positive, proactive, and able to thrive in the unique challenges of a winter, Arctic environment
Our Lapland Rangers are at the heart of the Santa’s Lapland programme, playing a key role in bringing the magic of Lapland to life for families and children during their festive holiday experience. Working outdoors in Arctic conditions, Lapland Rangers support the smooth delivery of core activities across the Santa’s Lapland programme, including greeting guests, guiding families around the activity centres, supporting festive activities and attractions, and ensuring guests feel informed, cared for, and fully immersed in the experience. Rangers act as friendly, approachable points of contact throughout the holiday, helping to manage guest flow, maintain safety, and uphold the atmosphere of wonder and excitement that defines Santa’s Lapland.
This role could be suitable for you if you have:
- A warm, enthusiastic, and engaging approach, particularly when interacting with children and families
- Strong, confident communication skills
- The ability to work outdoors for extended periods in cold, winter conditions
- A calm, professional attitude in busy, fast‑paced environments
- Previous experience in customer service, tourism, events, or working with families
- A willingness to sing, dance and bring the magic
Resort Representatives within the Santa’s Lapland programme are responsible for delivering a seamless, magical, and well‑organised holiday experience for families from arrival to departure. Acting as the primary point of contact for guests, the role includes meeting and welcoming families, delivering clear and engaging welcome information tailored to Santa’s Lapland, assisting with accommodation check‑ins and guest queries and coordinating in‑resort schedules and festive activities. Resort Representatives play a vital role in ensuring the smooth day‑to‑day operation of the programme, providing reassurance, problem solving, and exceptional customer care while maintaining the warmth, excitement, and festive atmosphere that defines Santa’s Lapland. Close collaboration with the Santa’s Lapland Rangers, operational teams, and local partners is essential to ensure each family enjoys a truly memorable Arctic experience.
This role could be suitable for you if you have:
- Confident, friendly, and professional communication skills, with a strong family‑focused approach
- Proven experience in customer service, guest relations, or problem solving
- The ability to remain calm and organised in a busy, fast‑paced and festive operational environment
- Previous experience in travel, tourism, hospitality, or resort operations
- A willingness to sing, dance and bring the magic
Our Resort Assistants play a vital role in helping keep the magic moving, ensuring the smooth day‑to‑day running of the resort and festive operations. From supporting airport runs to transporting sleigh‑loads of staff and equipment, and everything in between, Resort Assistants are key to delivering a safe, efficient, and well‑organised experience behind the scenes. The role involves assisting with arrivals and departures, supporting excursions and events, helping maintain guest flow, and responding flexibly to operational needs throughout the day. This hands‑on role is ideal for practical, adaptable individuals who can keep a clear head in Arctic conditions while contributing to the festive, family‑focused atmosphere that defines Santa’s Lapland — making it quite possibly the most magical driving job you’ll ever have.
This role could be suitable for you if you have:
- A full, clean driving licence and confidence driving in winter and icy conditions
- A calm, responsible approach and the ability to keep a cool head in fast‑paced operational environments
- A positive, proactive attitude and a willingness to support multiple teams as required
- Confident communication skills and a friendly, festive manner
- The ability to work flexibly, including early starts, late finishes, weekends, and peak festive days
- Previous experience in driving, logistics, operational support, or customer service (desirable)
- A willingness to sing, dance and bring the magic
Workaseason, Hotelplan Ltd, Nelson House, 55 Victoria Road, Farnborough, Hampshire, GU14 7PA.
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