Inghams Ski Destination Expert Winter 2026/27 (EU Passport/ Right to work only)

Job Title: Destination Expert

Reporting to: Operations Manager, Resort Manager or Senior Destination Expert (resort dependent) 

What you will be doing:

Pre-season and set-up:

• Carrying out and undergoing the Inghams pre-season training as required
• Developing thorough knowledge of your resort to be a true expert and font of knowledge for your guests
• Reviewing resort information contained within the Digital Resort Guides, Inghams Website and Welcome Letters for the guests
• Carrying out risk assessments on all events and excursions with the support and guidance of our Risk and Safety team
• Completing all start of season resort and accommodation reports, including but not limited to website accuracy checks and building work reports

Guest Pre-Departure, Arrival and Welcome:

• Communicating directly with guests prior to their arrival through ‘Pre-Departure Communication’ (Resort Specific)
• Accompanying guests to and from their arrival airport or station. Delivering a warm welcome to arriving guests and reminding departing guests about opportunities to re-book and leave feedback 
• Ensuring guests receive their Welcome Letter upon arrival and that they have your contact information and know how to contact you and when they will see you throughout the week (resort specific) 
• Hosting welcome meetings and resort orientations, providing guests with comprehensive information on your resort, the local area, and available activities and excursions

Ongoing Guest Support and Experience Enhancement:

• Ensuring guest welfare and enhancing the customer experience across our Managed and Partner Properties with regular in-person visits or through use of phone calls and WhatsApp messaging
• Handling any guest issues effectively and promptly, whilst demonstrating courtesy, consideration, and genuine kindness
• Ensuring that the guests receive all the components of the holiday that they have booked such as travel, accommodation, and any pre-booked lift passes, equipment, tuition or other optional extras
• Maximising sales of ski pack items (lift passes, equipment, tuition) and events and excursions to maximise guest experience and generate revenue for the business
• Continuing to ensure that Digital Resort Guides and the Inghams website remains current and accurate throughout the season 
• Supplying correct arrival and departure information to suppliers and guests
• Participating in weekly team meetings to review feedback, discuss resort operations and obtain a full understanding of all arrangements needed for the smooth running of transfer days
• Showing off your resort by providing exciting content to be used by our social media, marketing and recruitment teams

Supplier Management:

• Communicating guest specific information and requirements with your various suppliers such as hotels, lift pass companies, ski hire shops, ski schools and more
• Maintaining strong supplier relationships through regular visits and ongoing communication

Reporting and Feedback:

• Collating weekly reports, accounts, guest feedback, complaint/ incident reports and social media submissions
• Encouraging the completion of online guest feedback to help us improve as a company 

End of Season Tasks:

• Assisting with the cleaning and closing of company properties, including staff accommodation. 
• Ensuring all company property is packed, stored, labelled, and inventoried correctly

Additional Duties:

• Acting as an ambassador for the Inghams brand by wearing your uniform with pride and conducting yourself in a manner befitting of the company values
• Being available on the phone for guests, suppliers and team members to contact you
• Undertake additional duties outside the core role when operationally required, including supporting chalet hosting and other resort operations.
• Assisting with any other duties as requested by the Management team

The type of person we are looking for:

Essential Skills and Experience:

• A genuine passion for the mountains, outdoor environments and snow-sports, with an enthusiasm to share this with guests 
• Previous experience in tourism or hospitality
• Strong background in face-to-face customer service or sales
• An energetic, sociable and team orientated approach, with excellent communication, public speaking, time management and problem-solving skills
• A flexible and adaptable attitude to roles, responsibilities and working hours 
• Proficiency in IT systems and cloud-based applications

Desirable Skills and Experience:

• Previous seasonal experience in a similar role
• A full clean driving license (Resort Specific)

What is important to us: Our Company Values

• We love what we do. We are passionate travel people and take pride in serving our customers
• We are courageous in our goals and ambitions, acting fast to adapt, innovate and have a learning mindset
• We trust each other. We are reliable, fair and transparent, empowering our people to do what is right
• We are strongest as a team, collaborating to achieve our goals together, helping each other and celebrating our wins together
• We do the right thing, acting responsibly towards our environment, the planet, society, and our business. Taking ownership of the impact of our actions.  

The small print

This Position Description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements, and you will also be expected to undertake such tasks as are reasonable and relevant to the scope of the post.