Job Title: Airport Transfer Assistant
Reporting to: Operations Manager, Area Manager, Resort Manager or Senior Destination Expert (resort dependent)
Role Overview: Become an essential part of our Saturday transfer team, where you’ll either accompany guests to and from the airport and resort, be stationed at one of our welcome areas (airport or train station), or a combination of both.
What you will be doing:
- Learning your resort and local areas geography to understand the transport arrangements required during the guests arrival and departure day
- Accompanying guests to and from their arrival airport or station
- Handle guest queries and complaints with composure and professionalism.
- Ensuring guests receive their Welcome Letter upon arrival
- Delivering welcome speeches, departure speeches and providing comprehensive information about the resort, local area, available activities, excursions and ski pack items for your resort and local area
- Staying calm under pressure to deal with disruption caused by flight delays, baggage handling problems, weather disruptions and more.
- Acting as an ambassador for the Inghams brand by wearing your uniform with pride and conducting yourself in a manner befitting of the company value
What type of person we are looking for:
Essential Skills and Experience:
- A genuine passion for the mountains and outdoor environments, with enthusiasm to share this with guests
- Previous experience in tourism or hospitality
- Strong background in face-to-face customer service
- An energetic, sociable and team orientated approach, with excellent communication, public speaking, time management and problem-solving skills
- A flexible and adaptable attitude to roles, responsibilities and working hours
- Proficiency in IT systems and cloud-based applications
Desirable Skills and Experience:
- Previous experience in a similar role
What is important to us: Our Company Values
- We love what we do. We are passionate travel people and take pride in serving our customers
- We are courageous in our goals and ambitions, acting fast to adapt, innovate and have a learning mindset
- We trust each other. We are reliable, fair and transparent, empowering our people to do what is right
- We are strongest as a team, collaborating to achieve our goals together, helping each other and celebrating our wins together
- We do the right thing, acting responsibly towards our environment, the planet, society and our business. Taking ownership of the impact of our actions.
Position Details:
- Part-Time: 12 hours each Saturday (Depending on which country you are working in)
- No Accommodation Provided: Ideal for those already based in one of our resorts or looking to supplement their current work hours with a dynamic, high-paced role.
Please note that we are currently only accepting applications from candidates holding a right to work in the EU through either holding an EU Passport, residency, or an appropriate visa.
