What you will be doing:
Pre-season and set-up:
Carrying out the Inghams online pre-season training
Taking part in a management specific pre-season training course
Assisting with and delivering training for Chalet Hosts to ensure they are well prepared to carry out their role
Undergoing resort and chalet 'set up' in which you ready your chalets for first arrivals through carrying out a full inventory of your chalets, ensure that they are clean and presentable and fully stocked ready for first guests
Facilitating mock meal services, enabling the host team to rehearse the chalet menu in a realistic service setting to replicate the guest experience and ensure full readiness ahead of the first guest arrival.
Developing thorough knowledge of your resort to be a true expert and font of knowledge for your guests
Ensuring that full inventories of your chalets are carried out, ensuring that you have all the equipment present within your chalets to deliver the chalet product to our guests
Chalet Operation and Guest Experience:
Guiding your team to creating a 'home from home' atmosphere for your guests
Supporting your team to prepare, cook and serve meals in accordance with the Chalet Menu Book – including a full cooked breakfast, afternoon tea and evening meal, as well as stepping in to deliver this where necessary
Managing resort processes for guest allergies and dietary requirements to ensure all guest needs are met safely and effectively
Maintaining a high standard of daily cleanliness and hygiene, ensuring all housekeeping and cleaning duties throughout the chalets in particular guest bedrooms, dining area, kitchen, communal area including ski locker rooms and any sauna/hot tubs are treated with the relevant chemicals
Managing in resort linen stock levels, ensuring that it is ready for collection and distributing to chalets once delivered from an external laundry supplier after being cleaned
Ensuring that all food, chalet wine and cleaning products are stored correctly
Managing stock levels for your properties through accurate stock taking. Reporting weekly to the management team regarding ordering new supplies
Adhering to and managing resort processes for all Risk & Safety systems including COSHH legislation and Food Hygiene best practices and report any non-compliant findings
Ensuring all chalet entrances, fire exits, balconies and pathways are clear of rubbish and are regularly cleared of snow/ice ensuring they are safe to use
Ensuring that all guests receive a welcome meeting, giving guests an overview of chalet facilities and meal services for the week including details & arrangements for days off
Ensuring that guests receive comprehensive information on your resort, the local area, and available activities and excursions
Hosting the weekly staff meeting to deliver feedback on performance, share updates and brief the team on the following week's arrivals
Handling any guest issues effectively and promptly, whilst demonstrating courtesy, consideration, and genuine kindness
Showing off your resort by providing and encouraging exciting content to be used by our social media, marketing and recruitment teams
Stepping in to support your team during busy services or at times where staff members are off duty
Reporting and Feedback:
Ensuring the completion of daily and weekly paperwork such as cleaning checklists, stock takes, orders and HACCP checks
Encouraging the completion of online guest feedback to help us improve as a company
End of Season Tasks:
Ensuring completion of a full inventory for your chalets, making sure that all items are present
Deep cleaning the internal and external areas of your chalets to a level where you can proudly hand it back to the owner
Assisting with the cleaning and closing of other company properties, including staff accommodation
Additional Duties:
Acting as an ambassador for the Inghams brand by wearing your uniform with pride and conducting yourself in a manner befitting of the company values
Assisting with any other duties as requested by the Management team
The type of person we are looking for:
Essential Skills and Experience:
A genuine passion for the mountains, outdoor environments and snow-sports with enthusiasm to share this with guests
Previous experience of cooking for groups of people
Proven management experience
Experience of training and leading teams
Experience of working in the hospitality/customer service industry
An energetic, sociable and team orientated approach, with excellent communication, time management and problem-solving skills
A flexible and adaptable attitude to roles, responsibilities and working hours
Desirable Skills and Experience:
Previous seasonal experience in a similar role
Completion of a chalet cookery or hosting course
What is important to us: Our Company Values
We love what we do. We are passionate travel people and take pride in serving our customers
We are courageous in our goals and ambitions, acting fast to adapt, innovate and have a learning mindset
We trust each other. We are reliable, fair and transparent, empowering our people to do what is right
We are strongest as a team, collaborating to achieve our goals together, helping each other and celebrating our wins together
We do the right thing, acting responsibly towards our environment, the planet, society, and our business. Taking ownership of the impact of our actions.
This Position Description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements, and you will also be expected to undertake such tasks as are reasonable and relevant to the scope of the post. Job descriptions will be regularly reviewed to ensure they are an accurate representation of your role.
Date of Description: 14th May 2026
