Job Title: Santa’s Lapland Resort Assistant/Driver
Reporting to: Santa’s Lapland Senior Resort Assistant/Driver
What you will be doing:
Pre-season Preparation:
- Completing Santa’s Lapland pre-season online training before you travel to resort.
- Successfully completing the in resort practical driver training and acclimatising to driving in the wintery conditions and adapting accordingly, while learning the best routes in the local area.
- Being a key part of the set-up team with the staff accommodation to ensure everything is ready and in the correct location for staff arrivals.
Guest Experience:
- Carrying out driving duties including but not limited to, staff transportation, recycling, deliveries, dropping off guests' luggage and suit changes.
- Ensuring vehicle checks are carried out daily and all vehicles are free from snow and ice.
- Driving guests when necessary and providing a high level of customer service to ensure this is a positive experience.
- Ensuring a seamless end to end Santa’s Lapland guest experience. Every aspect of our short breaks must be delivered to a high and efficient standard to promote a positive experience with Santa’s Lapland.
- Keeping vehicle mileage and maintenance logs up to date.
- Monitoring the appropriate and safe use of all vehicles with regular inspections to ensure cleanliness and making sure that any damages are reported.
End of Season Tasks:
- Assisting with the closing of the resort and deep cleaning staff accommodation to a high standard to hand back to our local supplier.
- Returning vehicles back to the car hire company as and when required.
The type of person we are looking for:
Essential Skills and Experience:
- Full clean driving license and confident driver.
- Excellent organisational and planning skills.
- Excellent time keeping skills.
- Self-motivated when working on your own and driving for the majority of your shift, often in the dark.
- Customer service experience; showing dedication to offer our guests the most amazing holiday experience.
- Enthusiastic and friendly team player who can enhance the guests' holidays in a professional manner.
- Flexible and adaptable approach to roles, responsibilities and working hours.
Desirable Skills and Experience:
- Previous seasonal experience in a similar role.
- Driving in extreme weather and overseas.
- Experience driving larger vehicles such as 9-seater minibuses.
- Experience with logistical responsibilities.
What is important to us: Our Company Values
- We love what we do. We are passionate travel people and take pride in serving our customers
- We are courageous in our goals and ambitions, acting fast to adapt, innovate and have a learning mindset
- We trust each other. We are reliable, fair and transparent, empowering our people to do what is right
- We are strongest as a team, collaborating to achieve our goals together, helping each other and celebrating our wins together
- We do the right thing, acting responsibly towards our environment, the planet, society, and our business. Taking ownership of the impact of our actions
The small print
This Position Description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements, and you will also be expected to undertake such tasks as are reasonable and relevant to the scope of the post. Job descriptions will be regularly reviewed to ensure they are an accurate representation of your role.
Please only apply for 1 role as our team will review all applications and be in touch if there is an alternative role they would like to speak to you about. There is a section on the application form to express interest in alternative roles.
